Haidozo aims to provide a happy shopping experience for all of our customers, but we do understand that sometimes a product is just not right for you. We aim to make our returns and exchanges program as simple as possible for our valued customers.
Returns - We will issue a full refund, including any applicable sales taxes, for any products returned within the requirements outlined below. Please note that any shipping fees you may have paid in connection with your purchase are non-refundable.
Exchanges - Free for equal value products. If you choose to exchange for higher value products, we will collect the difference from you prior to shipping. For lower value products, we will refund the difference to your original payment method. Exchanges will be shipped to the same address as your last order unless otherwise specified. Shipping for exchanges is free.
Note to customers outside the US & Canada: Refunds for any import/customs/duty fees charged to you at the time of import or delivery should be sought through your local customs bureau. Haidozo cannot provide any coverage for this.
Requirements for returns & exchanges
Within 30 days - you must contact our support team about any issues with your order within 30 days of delivery
Includes original packaging & product in like-new condition - any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. If your return is accepted, we will issue a refund or an exchange depending on your stated preference.
Haidozo may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, Haidozo will recycle or dispose of the product.
Process
1. Contact Haidozo support at the email listed in our site's footer.
2. If an order or product is deemed eligible for return by Haidozo support, we will email you a return label. Follow the instructions in the return label email to ship the product back to our distribution facility.
3. Drop the package off at the shipping carrier's location.
4. Reply to your email from support to confirm.
If you have any additional questions about our returns process, or any other aspect of our purchase experience, please contact support at the email listed in our site's footer.
Thank you for shopping with us!
